In-app Help Centre content — Customers

Helpline: +91 8784367893

1. Getting Started

What is Servizio GO?

Servizio GO connects you with verified, qualified service professionals near you for a wide range of on-demand services — all within a 10 km hyperlocal radius, so help arrives fast.

How do I create an account?

Download the Servizio GO app, tap Sign Up, and enter your phone number or email. Verify with the OTP sent to you, then complete your profile with your name and service address.

What services are available on Servizio GO?

Browse by category from the home screen — home repair, cleaning, appliance service, personal care, and more. Availability depends on verified providers active in your area.

Do I need to pay to create an account?

No. Creating and using a Servizio GO account is free. You only pay for services you book.

2. Booking a Service

How do I request a service?

Tap Book a Service, choose a category, describe what you need, and confirm your address. Your request is sent to nearby verified providers.

How do I know a provider is verified?

Every provider on Servizio PRO completes a qualification and verification process before they can accept jobs. Look for the verified badge on a provider's profile.

What happens after I submit a request?

A nearby provider reviews your request and investigates the job before sending you an Estimate with cost and scope. You'll be notified as soon as it's ready.

How long does it take to get an Estimate?

This varies by service and provider availability, but Servizio's hyperlocal model (providers within 10 km) is designed for fast response times.

Can I choose a specific provider?

You can view provider ratings, reviews, and availability before accepting an Estimate. If multiple providers respond to your request, you choose which one to proceed with.

3. Estimates & Pricing

What is an Estimate?

An Estimate is the provider's proposed cost and scope of work for your Service Request. Review it carefully — accepting it creates a binding agreement between you and the provider.

Can I decline an Estimate?

Yes, you can decline any Estimate at no cost and no obligation.

What if the job costs more once work begins?

If the scope changes after you've accepted an Estimate — for example, the provider finds additional issues — they must send you a revised Estimate for approval. You won't be charged for anything beyond what you've approved.

Why did two providers quote different prices?

Pricing can vary by provider based on experience, materials, and job complexity. Compare Estimates, ratings, and reviews before deciding.

4. Payments

What payment methods are accepted?

Servizio GO supports credit/debit cards, UPI, net banking, digital wallets, and gift card or coupon credit.

When am I charged?

You authorize payment when you accept an Estimate. Depending on the job, Servizio may place a hold at acceptance and capture payment at completion, at scheduled milestones, or immediately — this is shown before you accept.

My payment failed — what happens to my booking?

The job may be paused until payment succeeds. You can retry the same payment method or add a new one from Payment Methods in your account settings.

I was charged incorrectly. What do I do?

Raise a dispute through Help Centre → Contact Us → Billing Issue within the timeframe shown in the app. Our team reviews disputed charges and issues corrections or refunds where warranted.

Is my payment information secure?

Yes. Payment details are handled by our third-party payment processors and are not stored in full on Servizio's systems, in line with card network and data protection standards.

5. Gift Cards & Coupons

How do I redeem a gift card?

Go to Wallet → Redeem Gift Card and enter the code. The balance is credited to your account and applied automatically at checkout on future bookings.

Do gift cards expire?

Not unless stated at the time you received them. If an expiry date applies, it's shown when the gift card is issued.

Can I get cash for my gift card balance?

No, gift card balances aren't redeemable for cash except where required by law, and can't be transferred to another gift card.

How do coupons work?

Enter a valid coupon code at checkout to apply a discount or credit, subject to any conditions shown (minimum spend, eligible categories, expiry, one use per account, etc.).

What happens to my coupon or gift card if I cancel a job?

Any amount paid by gift card is restored to your balance. Coupons may be reinstated for future use or forfeited, depending on the coupon's original terms.

6. Cancellations & Rescheduling

Can I cancel a Service Request for free?

Yes — cancelling before a provider accepts, or after receiving an Estimate but before you accept it, is always free.

What if I cancel after accepting an Estimate?

A cancellation fee may apply, especially if it's close to the scheduled start time. Any applicable fee is shown before you confirm the cancellation.

Can I cancel once work has started?

No — once a provider begins work, the job can't be cancelled through the app. You're responsible for paying for work completed up to that point.

The provider didn't show up. What now?

If your provider doesn't arrive within the scheduled window, you can cancel for free and receive a full refund of anything prepaid.

How do I reschedule instead of cancelling?

Open the job in My Bookings and tap Reschedule, subject to provider availability. Rescheduling close to the start time may be treated the same as a cancellation and rebooking.

How do I actually cancel a booking?

Go to My Bookings, select the job, and tap Cancel Request. The app shows any fee or refund before you confirm.

7. During the Job

How do I contact my provider?

Use in-app chat or call from the job detail screen. All communication is best kept within the app for your protection.

Can I track the provider's arrival?

Where available, you'll see the provider's estimated arrival time and status updates as the job progresses through each stage.

What should I do before the provider arrives?

Provide safe and reasonable access to the service location and make sure the details in your request are accurate.

The job scope changed on-site — do I have to approve anything?

Yes. Any additional cost beyond your original accepted Estimate requires your explicit approval via a revised Estimate.

8. Ratings & Reviews

Do I have to leave a review?

No, but you'll be invited to rate and review your provider after the job is completed. Reviews help other customers choose the right professional.

What should my review include?

Keep it truthful and based on your actual experience. Reviews that violate content guidelines may be removed.

Can I edit a review after submitting it?

Check My Reviews in your account — if editing isn't available, contact support to request a correction.

9. Account & Profile

How do I update my contact details or address?

Go to Profile → Edit Details to update your name, phone number, email, or saved addresses.

How do I manage saved payment methods?

Go to Profile → Payment Methods to add, remove, or set a default payment method.

How do I close my account?

You can close your account at any time from Profile → Account Settings → Close Account.

I forgot my password / can't log in.

Tap Forgot Password on the login screen and follow the OTP verification steps to reset access.

10. Trust, Safety & Verification

How are providers verified?

Every provider completes a qualification and verification process before being allowed to accept jobs on the platform.

Is my personal data safe?

Yes. Servizio handles customer data in line with the Servizio GO Data Policy and applicable data protection law.

What if I have a safety concern during a job?

Contact support immediately through Help Centre → Contact Us → Safety Concern. Serious concerns are escalated and reviewed promptly.

Does Servizio monitor jobs?

Yes. Servizio provides monitoring and management tools across the booking-to-completion lifecycle to help ensure transparency and safe transactions.

11. Contact Us

How do I reach support?

Go to Help Centre → Contact Us and choose a topic: Billing Issue, Booking Issue, Safety Concern, or General Question. You can also chat with support directly from the app, or call our helpline at +91 8784367893.