Cancellation and rescheduling terms for services booked through Servizio GO

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This page summarizes Section 8 (Cancellations and Rescheduling) of the Servizio GO Customer Terms of Service. It should be read together with the full Terms of Use.

Cancellations and Rescheduling

You may cancel or request to reschedule a Job in accordance with the cancellation options presented in the Platform and this section. Cancellation terms depend on the stage the Job has reached in the Investigate, Estimate, Submit, Customer Acceptance, Work, and Completion workflow.

Before Provider Acceptance

You may cancel a Service Request at any time before a Provider has submitted an Estimate, at no charge.

After Estimate Submission, Before Acceptance

Once a Provider has submitted an Estimate but you have not yet accepted it, you may cancel the Service Request at no charge. Declining an Estimate is not treated as a cancellation and carries no fee.

After Estimate Acceptance, Before Work Begins

Once you accept an Estimate, the Job is confirmed with the Provider. Cancelling after acceptance but before the Provider begins work may be subject to a cancellation fee, disclosed to you within the Platform before you confirm the cancellation. Cancellations made within a shorter window of the scheduled start time, as specified in the Platform at the time of booking, are more likely to incur this fee, to compensate the Provider for the reserved time slot.

After Work Has Begun

Once a Provider has begun work at the service location, the Job may no longer be cancelled through the Platform. You remain responsible for payment for work performed up to that point, calculated in accordance with the accepted Estimate or, where applicable, actual hours or materials logged by the Provider.

Provider No-Show or Delay

If a Provider fails to arrive within the scheduled window without prior notice, you may cancel the Job at no charge and are entitled to a full refund of any amount prepaid for that Job.

Rescheduling

You may request to reschedule a Job to a different date or time through the Platform, subject to Provider availability. A rescheduling request made within the same window that would otherwise trigger a cancellation fee above may be treated as a cancellation and rebooking, and may incur the applicable fee.

Refunds

Where a cancellation entitles you to a refund under this section, Servizio will process the refund to your original payment method within the timeframe disclosed in the Platform. Where a cancellation fee applies, it will be deducted from any amount otherwise refundable, or separately charged to your registered payment method.

Repeated Cancellations

Servizio may review accounts with a pattern of late or repeated cancellations and may, at its discretion, reduce the free-cancellation window available to that account, require prepayment for future Jobs, or suspend the account, in each case with notice provided through the Platform where practicable.

How to Cancel

Cancellations must be made through the Platform by selecting the relevant Job and choosing the cancellation option. The Platform will display any applicable fee or refund amount before the cancellation is confirmed. Cancellation requests made outside the Platform, including by direct communication with a Provider, are not effective for purposes of this Agreement. Servizio will make reasonable efforts to notify the Provider of any cancellation or reschedule promptly.

This page summarizes the cancellation and rescheduling terms of the Servizio GO Customer Terms of Service. In the event of any conflict, the full Terms of Service govern.